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Order Update Workflows

Alert your customers automatically when order statuses change. Trigger on backordered products, partial shipments, canceled orders and more.
Vextras Order Update Workflows

Simplify your logistics

With order update workflows, you can optimize communications with your customers in no time. Send email notifications when orders are pending, shipped, backordered, canceled, etc. Keep customers informed and eliminate follow up tasks that occupy your time.

  • Send messages to keep your customers updated
  • Replace default confirmations
  • Ready to use templates that help you get going in no time

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Messaging that works for you

Trigger notifications to your customers as new order events happen

Personalized communication

Customize email content by placing merge variables – names, order notes, product details, order statuses and more.

Follow up automatically

Automate any scenario where order status communication is predictable e.g. backorders, canceled orders, pending shipments.

Unlimited workflow rules

Create any number of workflows to trigger for order updates that your customers may need to know about.

Powerful merge variables

Personalize your emails with order dates, customer names, order statuses and much more.

Check out the docs

View the latest how-to’s and documentation for these workflows so you can get going in no time.

Dynamic product snippets

Automatically generate product images, names, and descriptions in your messages on the fly.

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Automate communication

“Vextras has dramatically improved our store efficiency and reduced the amount of manpower required to perform certain tasks. In the past, we would require one staff to email our customers that their orders are ready for pickup. With workflows, we just set the order status and the customer will automatically receive an email notifying them.”

— Ken T., artisanwinedepot.com