Product Reviews

Setup

1. Login to your Vextras account
2. Click the ‘Add New’ in the bottom left corner
3. Select ‘Add Workflow’
4. Select ‘Marketing’
5. Choose ‘Product Review’
6. In step 1, toggle desired settings
7. In step 2, add the name, email and subject customers will see when the message arrives
8. Select a starter template to use, or add content using the WYSIWYG editor
9. In step 3, confirm settings and activate

Overview Dashboard

The overview dashboard will show stats for the chosen time period. It will also keep information from deleted rules.

• Messages pending – count for pending e-mails that are scheduled to be sent
• Messages sent – count for sent messages
• Opens – number of times messages have been opened
• Clicks – number of times messages have been clicked
• Conversions – number of conversions resulting from this type of workflow
• Revenue – total sales attributed to this type of workflow
• Activity chart – weekly view of sent messages

Rules

• Workflow name – the “friendly name” for your workflow, customers will not see this
• Sending filter – send to all customers or only those who have opted in or registered in your store
• Products – Optional: Identify any SKU that will trigger the rule
• Send after – time delay before a message is sent

Logs

The logs area of this workflow will display log events between specific date ranges.

• Pending – shows messages that validated based on rule criteria and are scheduled to be sent
• Sent – shows information about messages that have been sent as a result of meeting rule criteria
• Conversions – displays relevant conversions as a result of a workflow message triggering

More Information

• Product review workflows will not trigger until an order is completed or shipped.
• Store owners will not be alerted when a new review is posted in your shopping cart software.

Compatibility

• All shopping carts are supported with this workflow.