Our integration with Groove gives online retailers everything they need to deliver great customer service. View order details, previous customer conversations and handle support requests with ease.
Connect Groove with your e-commerce store
When customers submit tickets through Groove, our integration grabs information from your store automatically. We’ll load up everything related to a customer in your Groove sidebar. Details include the shipping, billing address and links to previous orders in your store.
- Simple integration with your store & Groove
- One click access to previous order details
- Automatic updates as tickets come in
Customer support done right
Detailed customer & order Information at your fingertips
Data there when you need it
No manual imports or exports are required. If a customer requests support through your help desk, you’ll automatically see the client’s order details in the Groove sidebar.
Get going with our Groove integration in no time. Paste in the Webhook URL into the Groove’s Custom Profile area, add a few lines of code and you’re good to go.
Customize to your business
If you need additional order or customer variables beyond the standard integration, let us know. If your store’s API has the information available, we can populate it inside of Groove.
Deliver great customer support
“There's no jumping around from app to app, we can easily see what's going on with any of our customers right in Groove.”— Raphael N., chesshouse.com